Download a tool, get connected
Pick the tool your support engineer asked you to use. Download, run, and read out the ID/PIN.
Built into Windows. No download needed. Open Start, search 'Quick Assist', and enter the code your engineer reads to you.
One-click remote session. No installation. Cross-platform fallback when Quick Assist isn't available.
Lightweight remote-desktop client. Fast on slow connections.
Burika's own quick-connect remote support tool. Nothing to install — download, run, read out the connection code.
Network path-tracing diagnostic. Run it on the affected workstation, send us the output.
Measure the connection's download, upload and latency. Runs in your browser — no install — then read us the result.
Driver and config tool for Yealink USB headsets and speakerphones.
Configure and update Logitech meeting-room and headset devices.
Can't find the right tool? Contact our helpdesk and we'll send you a direct link.
- Download the tool the engineer asked for and run it.
- Read out the ID and password / PIN the tool shows you.
- Stay on the call until the session is established — do not type anything sensitive.
- When the work is done, close the tool to drop the connection.