Remote support

Download a tool, get connected

Pick the tool your support engineer asked you to use. Download, run, and read out the ID/PIN.

TeamViewer QuickSupport

One-click remote session. No installation. Recommended for most users.

Windows · macOS · Linux

AnyDesk

Lightweight remote-desktop client. Fast on slow connections.

Windows · macOS · Linux · iOS · Android

Burika RMM Agent

Lightweight monitoring agent — reports OS, AV state, patch status and reboot needs back to your support team every minute. Unzip, double-click, done.

Windows · tray app · auto-install

Burika Path Scope

Network path-tracing diagnostic. Run it on the affected workstation, send us the output.

Windows · latest release

Yealink USB Connect

Driver and config tool for Yealink USB headsets and speakerphones.

Windows · macOS

Logitech Tune

Configure and update Logitech meeting-room and headset devices.

Windows · macOS

apps

Need something else?

Can't find the right tool? Contact our helpdesk and we'll send you a direct link.

info How to give your engineer access

Download the tool the engineer asked for and run it.
Read out the ID and password / PIN the tool shows you.
Stay on the call until the session is established — do not type anything sensitive.
When the work is done, close the tool to drop the connection.